Real Stories. Real Outcomes.

CLIENT CASE STUDIES

Here are just some of the clients we've helped in a range of industries such as construction, aged care, and manufacturing with varied HR issues.

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Case Study 1: Unfair Dismissal Claim - Construction Industry
Construction

Case Study 1: Unfair Dismissal Claim - Construction Industry

Industry: Construction

The Challenge

A construction company was facing an unfair dismissal claim from a former employee who alleged the termination process was unjust and procedurally flawed. The business had limited documentation and was unsure how to respond to the Fair Work Commission.

How We Helped

Track HR reviewed the circumstances surrounding the termination, identified gaps in process and documentation, and worked closely with the client to prepare a strong, compliant response. We prepared their submission, represented them at Fair Work so they didn't have to appear in front of the conciliator and ensured all communications were clear and professional.

The Outcome / Benefits

  • The business was able to confidently respond to the claim
  • Risk exposure was significantly reduced
  • The matter was resolved without escalation to a formal hearing
  • The client gained a clearer understanding of compliant termination processes

Where They Are Now

The company now has structured termination procedures and improved documentation practices, giving them greater confidence in managing future employee matters.

Case Study 2: Payroll Audit - Aged Care
Aged Care

Case Study 2: Payroll Audit - Aged Care

Industry: Aged Care

The Challenge

An aged care provider was concerned about potential payroll inconsistencies and award compliance risks, particularly around penalty rates and overtime. They wanted clarity but were unsure where to start.

How We Helped

Track HR conducted a comprehensive payroll audit, reviewing employee classifications, pay rates, and award interpretation. We identified discrepancies, provided clear recommendations, and worked with the business to correct issues.

The Outcome / Benefits

  • Identified and rectified underpayment risks
  • Improved payroll accuracy and compliance
  • Reduced risk of future claims or audits
  • Provided peace of mind for management

Where They Are Now

The organisation now operates with confidence, knowing their payroll processes are compliant and aligned with industry standards.

Case Study 3: Termination for Serious Misconduct - Civil Construction
Civil Construction

Case Study 3: Termination for Serious Misconduct - Civil Construction

Industry: Civil Construction

The Challenge

A civil construction company needed to terminate an employee for serious misconduct but was concerned about getting the process wrong and exposing the business to risk.

How We Helped

Track HR guided the client through a fair and compliant investigation process, ensuring procedural fairness was followed. We assisted with documentation, facilitated communication, and supported the business through the termination process.

The Outcome / Benefits

  • The termination was handled lawfully and professionally
  • Risk of claims was minimised
  • Management felt supported and confident throughout
  • Clear documentation was established

Where They Are Now

The business now has a structured approach to managing misconduct and understands how to confidently handle similar situations in the future.

Case Study 4: Workplace Incident - Manufacturing
Manufacturing

Case Study 4: Workplace Incident - Manufacturing

Industry: Manufacturing

The Challenge

A manufacturing business experienced a serious workplace incident involving an employee, raising concerns around safety, compliance, and potential liability.

How We Helped

Track HR supported the investigation process, ensuring all steps were compliant with workplace and safety obligations. We assisted with documentation, communication, and recommendations to improve processes and reduce future risk.

The Outcome / Benefits

  • A thorough and compliant investigation was completed
  • Risks and gaps in processes were identified and addressed
  • Improved workplace safety procedures
  • Reduced likelihood of future incidents

Where They Are Now

The business has strengthened its safety and incident management processes and is better equipped to manage workplace risks proactively.

Case Study 5: Salary Benchmarking - IT Industry
Information Technology

Case Study 5: Salary Benchmarking - IT Industry

Industry: Information Technology

The Challenge

An IT company was struggling to attract and retain senior executives and suspected their remuneration packages were not competitive within the market.

How We Helped

Track HR conducted a detailed salary benchmarking analysis, comparing executive roles against current market data. We provided clear recommendations on salary structures, benefits, and positioning to remain competitive.

The Outcome / Benefits

  • Improved ability to attract high-quality candidates
  • Increased retention of key executives
  • Greater confidence in remuneration decisions
  • Alignment with market expectations

Where They Are Now

The business now has a competitive and transparent remuneration framework that supports long-term growth and talent retention.

Case Study 6: Long-Term Sick Leave Termination - Pool Industry
Pool Industry

Case Study 6: Long-Term Sick Leave Termination - Pool Industry

Industry: Pool Industry

The Challenge

A business had an employee on extended sick leave with no clear return-to-work timeframe. The employer was unsure how to manage the situation legally while remaining fair and compliant.

How We Helped

Track HR guided the client through the appropriate process, including reviewing medical information, ensuring compliance with Fair Work obligations, and managing communication sensitively. We supported the business through a lawful and fair termination process.

The Outcome / Benefits

  • The situation was managed with care and compliance
  • Legal risks were minimised
  • Clear documentation and process followed
  • The business was able to move forward with certainty

Where They Are Now

The client now has clear processes in place for managing long-term absences and understands how to balance compliance with compassion.

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Every case study started with a single conversation. If you're facing something similar - or want to make sure you never have to - let's talk.

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