Effective Date: 21 May 2026
Track HR Consultancy (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in accordance with applicable Australian privacy laws, including:
- the Privacy Act 1988 (Cth);
- the Australian Privacy Principles (“APPs”);
- the Spam Act 2003 (Cth);
- and other applicable Commonwealth and State legislation relating to privacy, data protection, employment, and electronic communications.
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website or engage with our services.
By using our website, you consent to the collection and handling of your personal information in accordance with this Privacy Policy.
1. What Personal Information We Collect
We may collect personal information including but not limited to:
- Full name
- Email address
- Phone number
- Business or company name
- Job title
- Postal or billing address
- Information submitted through enquiry forms
- Recruitment or employment-related information
- Resume/CV information
- Employee or candidate information
- IP address and browser/device information
- Website usage and analytics data
- Any other information voluntarily provided to us
Where necessary and lawful, we may also collect sensitive information as defined under the Privacy Act 1988 (Cth), including:
- employment information,
- health information relevant to workplace matters,
- diversity information,
- or other sensitive data relevant to HR consulting services.
Sensitive information will only be collected:
- with consent;
- where reasonably necessary for our functions or activities; or
- where otherwise authorised or required by law.
2. How We Collect Personal Information
We collect personal information through various means, including when you:
- Visit our website
- Submit an enquiry form
- Contact us by email or telephone
- Subscribe to newsletters or marketing communications
- Engage our HR or recruitment services
- Apply for employment opportunities
- Participate in surveys, webinars, or events
- Interact with us via social media
- Provide information during consulting engagements
We may also collect information automatically using:
- cookies,
- analytics software,
- website logs,
- tracking pixels,
- and similar technologies.
3. Purpose of Collection
We collect and use personal information for purposes including:
- Providing HR consulting and advisory services
- Recruitment and candidate management
- Responding to enquiries and requests
- Managing client relationships
- Delivering training and workplace programs
- Processing employment applications
- Sending newsletters, updates, and marketing communications
- Improving website performance and user experience
- Conducting business analytics and reporting
- Complying with legal obligations
- Protecting our legal rights and interests
Under APP 3 of the Australian Privacy Principles, we only collect personal information that is reasonably necessary for our business functions and activities.
4. Cookies and Website Analytics
Our website may use cookies and similar technologies to:
- improve website functionality,
- understand visitor behaviour,
- personalise content,
- assist with advertising and remarketing,
- and analyse website traffic.
Cookies may collect information including:
- IP address,
- browser type,
- operating system,
- pages viewed,
- referral URLs,
- and session duration.
Third-party services we may use include:
- Google Analytics,
- Meta/Facebook Pixel,
- LinkedIn Insights,
- Mailchimp,
- or similar platforms.
These third parties may collect anonymised or aggregated information in accordance with their own privacy policies.
Users can disable cookies through browser settings; however, doing so may affect website functionality.
5. Disclosure of Personal Information
We may disclose personal information to:
- Employees and contractors
- Recruitment partners
- IT service providers
- Cloud storage providers
- Website hosting providers
- Marketing and communications providers
- Professional advisers (lawyers, accountants, insurers)
- Government agencies or regulators where required by law
We may also disclose information:
- where authorised by the individual;
- where required under legislation;
- or where permitted under the Privacy Act 1988 (Cth).
We do not sell personal information to third parties.
Where third-party providers handle personal information on our behalf, we take reasonable steps to ensure they comply with applicable privacy obligations.
6. Overseas Disclosure
Some third-party providers or cloud-based systems used by Track HR Consultancy may store or process personal information overseas.
Where overseas disclosure occurs, we take reasonable steps under APP 8 of the Australian Privacy Principles to ensure overseas recipients handle personal information in a manner substantially similar to Australian privacy requirements.
7. Data Security
We take reasonable steps to protect personal information from:
- misuse,
- interference,
- loss,
- unauthorised access,
- modification,
- or disclosure.
Security measures may include:
- secure servers,
- password protection,
- encryption,
- multi-factor authentication,
- restricted system access,
- secure cloud storage,
- antivirus and cybersecurity protections.
While we take reasonable precautions, no internet transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.
8. Access and Correction
Under APP 12 and APP 13 of the Australian Privacy Principles, individuals may request:
- access to personal information we hold about them; and
- correction of inaccurate, incomplete, or outdated information.
Requests can be made using the contact details below.
We may require identity verification before processing requests.
In certain circumstances permitted under the Privacy Act 1988 (Cth), we may refuse access requests.
9. Direct Marketing
We may send marketing communications regarding:
- HR updates,
- workplace legislation changes,
- events,
- services,
- and industry insights.
Marketing communications are managed in accordance with the Spam Act 2003 (Cth).
You may opt out of receiving marketing communications at any time by:
- clicking the unsubscribe link in emails; or
- contacting us directly.
10. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, policies, or content of external websites.
Users should review the privacy policies of any third-party sites they visit.
11. Retention of Personal Information
We retain personal information only for as long as reasonably necessary to:
- provide services,
- comply with legal obligations,
- resolve disputes,
- enforce agreements,
- and meet regulatory requirements.
When personal information is no longer required, we take reasonable steps to securely destroy or de-identify the information in accordance with APP 11.
12. Notifiable Data Breaches
In the event of an eligible data breach, Track HR Consultancy will comply with obligations under the Notifiable Data Breaches Scheme contained in Part IIIC of the Privacy Act 1988 (Cth).
Where required, affected individuals and the Office of the Australian Information Commissioner (“OAIC”) will be notified.
13. Children’s Privacy
Our website and services are not directed to individuals under 16 years of age.
We do not knowingly collect personal information from children without appropriate consent.
14. Changes to This Privacy Policy
We may amend this Privacy Policy from time to time to reflect:
- legislative updates,
- changes in business operations,
- technology updates,
- or regulatory requirements.
Updated versions will be published on this page with a revised effective date.
15. Complaints
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, you may contact us using the details below.
We will investigate complaints and respond within a reasonable timeframe.
If you are dissatisfied with our response, you may lodge a complaint with the:
Office of the Australian Information Commissioner (OAIC)
Website: https://www.oaic.gov.au
Phone: 1300 363 992
16. Contact Us
Track HR Consultancy
Email: brenda@trackhrconsultancy.com.au
Phone: 0425 709 056